Bowtie & Arrow is located in Melbourne, Australia. All of our orders are dispatched from one of two warehouse locations in Ringwood North or Richmond. Currently we do not have a store front or click and collect location, but we do offer free complimentary shipping on all orders.
To contact us, either fill out our contact form or email us at firstname.lastname@example.org. Our friendly customer service team will respond to you within 1-2 business days.
To stay in the loop with new limited edition releases and discounts, subscribe to our newsletter. We promise we won’t bombard your mail box and only send emails when we have exciting news worth sharing.
If you would like to collaborate with Bowtie & Arrow please fill in the contact form or send an email to email@example.com.
If you are interested in being a stockist of Bowtie & Arrow, please contact us using our contact form and state your store name, ABN, store address, contact name, number and email. Once your wholesale application is assessed and approved you will be given access to our wholesale price list. Please note that we have a minimum first order of $500 for wholesale customers.
Once your order is packed and sent you will receive an email notification with a tracking link. All Bowtie & Arrows come with free shipping and full tracking.
Please check your shipping address and selected product carefully before completing your order. Once the order is complete we will do our best to accommodate any changes, but cannot guarantee these will be made before the warehouse has dispatched your order. If you notice an error in your order please contact us immediately at firstname.lastname@example.org.
We ask that you leave delivery instructions for the driver to safe drop your parcel wherever possible if there is a chance that nobody will be in attendance at the address at the time of delivery. In case delivery of your parcel was unsuccessful and it has been returned to sender, please contact us at email@example.com to arrange re-delivery. Depending on your location, there may be a charge to resend the parcel.
If you have received your order and it is not quite what you had in mind we would be more than happy to accept a return for an exchange or store credit. Please contact us at firstname.lastname@example.org within 30 days of placing your order to arrange a return. Note that we do not offer refunds or cancellations. This does not exclude you from any Consumer Guarantees of the Australian Consumer Law or any other applicable regulations.
Bowtie & Arrow offers competitive pricing for our high quality Australian designed and curated products. On some occasions we offer further discounts for our loyal customers. Please sign up to our newsletter in the footer of this page to stay in the loop of any promotions. Note that once your order has been processed we cannot apply or refund any further discounts.
Bowtie & Arrow makes every effort to ensure we delivery a high quality product and the best service possible. If you are not satisfied and have a problem with the order you received, please email us at email@example.com and our friendly customer service team will work to find a satisfactory solution.
Most Bowtie & Arrow sets are limited edition and may go out of stock and be discontinued. If the product you are interested is not in stock, please contact us at firstname.lastname@example.org. We may be able to source more of the same item or something very similar to meet your needs.
All Bowtie & Arrow products come in a standard one size fits all. For more details on sizing for our socks, please check the details on each product description.
All Bowtie & Arrow products are designed, curated and packed in Melbourne, Australia. Our buying and design team source our premium accessories from carefully selected partner factories in China that uphold our high quality standards.
For international orders, please note that the free shipping does not include any customs or import duties that may or may not be applicable for your delivery. It is your responsibility to pay any import duties that may be charged in your country. Please check with your local customs authority for more information.
Bowtie & Arrow offers safe and secure payment processing for your order using a variety of payment methods. You can opt to pay using MasterCard, Visa, American Express, Paypal, Apple Pay, Google Pay or Shopify Pay to complete your order.