Bowtie & Arrow is located in Melbourne, Australia. All of our orders are dispatched from our pick & pack location in Warranwood, 3134 VIC. We offer free complimentary standard shipping on all orders with the option to upgrade to express for $5.

Home office address: 5/23 River St, Richmond, VIC 3123
Pick & Pack Dispatch address: 1 Dromsally Rise, Warranwood, VIC 3134

CLICK & COLLECT MELBOURNE
Upon request, we can arrange pickup from Warranwood 3134, Victoria at any time with notice. In some cases we can allow pickup from Richmond 3121, Victoria at certain times if we have enough notice to transfer the parcel to this location. 

Please text Niena on 0410 606 776 to organise this before placing your order. 

To contact us, either fill out our contact form, email us at contact@bowtieandarrow.com or text Niena on 0410 606 776. We will endeavour to respond to you within 24 hours.

To stay in the loop with new limited edition releases and discounts, subscribe to our newsletter. We promise we won’t bombard your mail box and only send emails when we have exciting news worth sharing.

If you would like to collaborate with Bowtie & Arrow please fill in the contact form or send an email to contact@bowtieandarrow.com.

If you are interested in being a stockist of Bowtie & Arrow, please contact us using our contact form and state your store name, ABN, store address, contact name, number and email. Once your wholesale application is assessed and approved you will be given access to our wholesale price list. Please note that we have a minimum first order of $500 for wholesale customers.

Please check your shipping address and selected product carefully before completing your order. Once the order is complete we will do our best to accommodate any changes, but cannot guarantee these will be made before the warehouse has dispatched your order. If you notice an error in your order please contact us immediately at contact@bowtieandarrow.com.

We ask that you leave delivery instructions for the driver to safe drop your parcel wherever possible if there is a chance that nobody will be in attendance at the address at the time of delivery. In case delivery of your parcel was unsuccessful and it has been returned to sender, please contact us at contact@bowtieandarrow.com to arrange re-delivery. Depending on your location, there may be a charge to resend the parcel.

If you have received your order and it is not quite what you had in mind we would be more than happy to accept a return for an exchange or store credit. Please contact us at contact@bowtieandarrow.com within 30 days of placing your order to arrange a return. Note that we do not offer refunds or cancellations. This does not exclude you from any Consumer Guarantees of the Australian Consumer Law or any other applicable regulations. 

Bowtie & Arrow offers competitive pricing for our high quality Australian designed and curated products. On some occasions we offer further discounts for our loyal customers. Please sign up to our newsletter in the footer of this page to stay in the loop of any promotions. Note that once your order has been processed we cannot apply or refund any further discounts.

Most Bowtie & Arrow sets are limited edition and may go out of stock and be discontinued. If the product you are interested is not in stock, please contact us at contact@bowtieandarrow.com. We may be able to source more of the same item or something very similar to meet your needs.

All Bowtie & Arrow products are designed, curated and packed in Melbourne, Australia. Our buying and design team source our premium accessories from carefully selected partner factories in China that uphold our high quality standards.

For international orders, please note that the free shipping does not include any customs or import duties that may or may not be applicable for your delivery. It is your responsibility to pay any import duties that may be charged in your country. Please check with your local customs authority for more information.