Orders are dispatched from Melbourne, Australia, and delivery time depends on your location and chosen shipping method.

For Australian orders, Australia Post currently estimates approximately 2–4 business days within Victoria and 3–6 business days interstate for Standard Post. Express Post is generally faster.

For the most accurate estimate to your postcode, use the Australia Post delivery calculator with our dispatch postcode Warranwood VIC 3134.

Please see our Shipping & Delivery page for current Australian and international delivery estimates.

Most orders are dispatched within 1–2 business days from Melbourne.

During particularly busy periods or for unusually large orders, dispatch may occasionally take a little longer.

If you need an order urgently for a wedding, event or particular date, please contact us before ordering and we’ll let you know what is possible.

Yes. Bowtie & Arrow offers free standard shipping, including international standard shipping to many destinations.

Australian customers can upgrade to Express Post for just $5.

Please see our Shipping & Delivery page for full details and current estimates.

Yes. Australian customers can upgrade to Express Post for $5 at checkout.

International Express is also available to selected destinations, with the price calculated at checkout where available.

Yes. Tracking details are emailed once your order has been dispatched.

Please allow a little time for the tracking information to update after your parcel has been lodged with the carrier.

Yes. Bowtie & Arrow ships to customers around the world.

International delivery times vary by destination and may be affected by customs processing or local delivery conditions. Please see our Shipping & Delivery page for current estimates.

For orders to the US duties are as shown at checkout,. Any further customs fees or taxes will be billed to Bowtie & Arrow, not the customer. For all countries, your order may be subject to local customs duties, taxes or import charges.

These charges are determined by the destination country and are the responsibility of the recipient.

Yes. Click & Collect is available by prior arrangement at our Melbourne location.

Warranwood VIC is our primary pickup location and is generally available with prior notice. Deepdene VIC may also be available by prior arrangement, although availability is more limited.

Please text Niena on 0410 606 776 before placing your order so we can confirm availability and a suitable collection time.

Please see our Click & Collect page for full details.

Eligible change-of-mind returns may be exchanged or returned for store credit in accordance with our Returns Policy.

Items must be returned in new saleable condition with all packaging. Note that we do not offer refunds.

Your rights in relation to faulty, damaged or defective products are not affected and are protected under Australian Consumer Law.

Please see our Returns & Exchanges page for full details.

If your order has not yet been dispatched, please contact us as quickly as possible and we’ll do our best to help.

Orders are often prepared quickly, so changes may no longer be possible once an order has been packed or dispatched.

Please contact us with your order details and photos showing the issue.

We’ll review the problem and arrange an appropriate solution in accordance with Australian Consumer Law.

Most of our suspenders are adjustable and designed to fit a broad range of adults, so the majority of customers will not need to choose a specific size.

If you are particularly tall, short, broad, petite, or are concerned about fit, please contact us before ordering and we can recommend the most suitable style.

Note that for very tall/large sizes we have a small quantity of extra long convertible suspenders available on request for an additional fee. Please contact us for more information if needed.